Retiree information Center

If you retired with benefits under the Shy v. Navistar settlement agreement, then yes.

For Vision: Contact the Vision Service Plan (VSP) at 1-800-877-7195 for providers, coverage, and claim submission questions.

For Hearing: Contact EPIC Hearing Healthcare at 1-866-956-5400 for providers, coverage, and claim submission questions. 

If you retired with benefits under the Shy v. Navistar settlement agreement and were a represented employee, you have access to Hyatt Legal. You may contact Hyatt Legal at 1-800-821-6400.

Please contact ERIC at 1-877-353-5100 to verify your eligibility for health care coverage. If you have an ID card, you may also want to call the customer service number located on the back of the card to confirm you are enrolled.

Please contact the Work Number at 800-367-2884. Also see files below for more information:
Income Verification - Creating Salary Keys 2016
Income Verification - Employee Wallet Cards
Income Verification - Handbook Policy
Income Verification - Intranet Page Content

Please make sure you have notified ERIC of the death by calling 877-353-5100. Once the death has been reported and we have processed a Power Of Attorney (POA) and any other required forms/paperwork, ERIC can make the address changes for you.

Please contact ERIC at 1-877-353-5100 or retireehotline@navistar.com. Please have a copy of your awards letter from Social Security available.

First ensure that you have provided Navistar with you Medicare ID number. If you have, contact SilverScript’s enrollment support line for newly enrolled members at 1-888-613-7030 and give your Medicare ID number to the customer care rep. If you have not provided your Medicare ID number to Navistar, please send a copy to retireehotline@navistar.com or fax to 630-753-5050.

Please contact ERIC at 1-877-353-5100 or retireehotline@navistar.com.

Prior to cashing, please contact ERIC at 1-877-353-5100 or retireehotline@navistar.com.

Medical claims: submit in writing to Aetna.

Prescription drugs: submit in writing to your prescription drug administrator. Look at your ID card to determine who that is and use the claim address on the back of the ID card.

Dental, vision, or hearing benefits (if applicable to you): submit in writing to Delta Dental, VSP, and Aetna, respectively.

Shy v. Navistar: as a final option you may file a voluntary appeal to the Health Benefit Plan Committee, c/o the Navistar- ERIC address.

Please contact Aetna at 1-800-435-2969. Please have the following when you call:
•        Your Explanation of Benefits (EOB)
•        The provider’s name
•        The date of service
•        Dollar amount of the charges

Please contact ERIC at 1-877-353-5100 or retireehotline@navistar.com to report the life event and determine the documentation needed.

Please contact Northern Trust 1-866-262-9556

Please contact Northern Trust 1-866-262-9556

Contact MetLife at 1-800-871-2435

Please contact Northern Trust 1-866-262-9556

Contact your prescription administrator (number on the back of your Rx ID card) and ask for a Prescription Drug Reimbursement Claim Form to be sent to you.

Please contact ERIC 1-877-353-5100 for a pension estimate.

You may contact the customer service number on the back of your Rx (prescription drug) ID card. You can ask the pharmacist to speak to the customer service representative to understand why you were denied (coverage, no refills left, refilling Rx too soon, etc.) If they determine that a lack of coverage exists, contact ERIC at 1-877-353-5100.

Please contact ERIC at 1-877-353-5100 or retireehotline@navistar.com to notify Navistar of the passing of the retiree, as well as to determine eligibility of benefits of the surviving spouse. Please do not cash the check before contacting ERIC.

Please contact The Work Number at 1-800-367-5690 for verifications. Please have the following ready:

• Your Social Security number

• Company code 10487

• Pin (last four digits of Social Security number + last two digits of year of birth)

Please contact ERIC at 1-877-353-5100 or retireehotline@navsitar.com.