Retiree information Center

Phone: 877-353-5100
Email: retireehotline@navistar.com
Mailing Address:
Navistar – Retiree Information Center, P.O. Box 4080, Lisle, IL 60532
HOURS OF OPERATION
  Mon Tues Wed Thurs Fri
AM closed 9-11:30 9-11:30 9-11:30 9-11:30
PM closed 12:30-3:00 12:30-3:00 12:30-3:00
12:30-3:00

*When contacting, don't forget to include your first and last name, a description of the question or issue, phone #, and an email address.

DENTAL

Delta Dental
(800) 524-0149
www.deltadentalmi.com

HEALTH (General Medicare Info)

Centers for Medicare & Medicaid Services (CMS) Medicare (speech/hearing impaired) (800) 833-3301 (regular) (800) 633-4227

 

www.mymedicare.gov

HEALTH (Medicare Advantage)

UnitedHealthcare©
(844) 876-6159
www.UHCRetiree.com

HEALTH (Medicare “Traditional”)

UMR a UnitedHealthcare© Company
(844) 368-6191
www.umr.com

HEALTH (Non-Medicare) 

Aetna
(800) 435-2969
www.aetna.com

HEARING 

EPIC Hearing Healthcare
(866) 956-5400
 
www.epichearing.com

LIFE INSURANCE 

MetLife
(800) 871-2435 
 

LIFE INSURANCE (Paid Up) 

Aetna
(800) 858-3501

PRESCRIPTION (Medicare Part D)

SilverScript
(866) 560-5136
navistar.silverscript.com

PRESCRIPTION (Non-Medicare)

Caremark
(866) 559-6851
www.caremark.com

RETIREMENT  

John Hancock
(800) 624-5155

RETIREMENT  

Social Security
(800) 772-1213
socialsecurity.gov/applyonline

RETIREMENT  

Northern Trust (Pension)
(866) 262-9556
www.northerntrust.com/bppweb

VISION 

Vision Service Plan (VSP)
(800) 877-7195
www.vsp.com
 Date  Event Description

1/4/2021 

2/1/2021

3/1/2021

4/1/2021

5/3/2021

6/1/2021

7/1/2021

8/2/2021

9/1/2021

10/1/2021

11/1/2021

12/1/2021

Pension Checks Sent Out

Pension Checks Sent Out

Pension Checks Sent Out

Pension Checks Sent Out

Pension Checks Sent Out

Pension Checks Sent Out

Pension Checks Sent Out

Pension Checks Sent Out

Pension Checks Sent Out

Pension Checks Sent Out

Pension Checks Sent Out

Pension Checks Sent Out



  • Do I have hearing and vision coverage? How do I use this benefit? 
    If you retired with benefits under the Shy v. Navistar settlement agreement, then yes.

    For Vision: Contact the Vision Service Plan (VSP) at 1-800-877-7195 for providers, coverage, and claim submission questions.

    For Hearing: Contact EPIC Hearing Healthcare at 1-866-956-5400 for providers, coverage, and claim submission questions. 

  • Do we have legal coverage? We used to have Hyatt Legal.
    If you retired with benefits under the Shy v. Navistar settlement agreement and were a represented employee, you have access to Hyatt Legal. You may contact Hyatt Legal at 1-800-821-6400.
  • How do I know if I have health care coverage? 
    Please contact ERIC at 1-877-353-5100 to verify your eligibility for health care coverage. If you have an ID card, you may also want to call the customer service number located on the back of the card to confirm you are enrolled.
  • How do I obtain income verification? 
  • I am a surviving family member and want to change my deceased parents’ address. 
    Please make sure you have notified ERIC of the death by calling 877-353-5100. Once the death has been reported and we have processed a Power Of Attorney (POA) and any other required forms/paperwork, ERIC can make the address changes for you.
  • I am retired and eligible for Medicare and Social Security benefits due to disability. Do I need to do anything? 
    Please contact ERIC at 1-877-353-5100 or retireehotline@navistar.com. Please have a copy of your awards letter from Social Security available.
  • I am switching from Caremark to Silverscript and Silverscript does not have my information. 
    First ensure that you have provided Navistar with you Medicare ID number. If you have, contact SilverScript’s enrollment support line for newly enrolled members at 1-888-613-7030 and give your Medicare ID number to the customer care rep. If you have not provided your Medicare ID number to Navistar, please send a copy to retireehotline@navistar.com or fax to 630-753-5050.
  • I found a stock option certificate. Is this active? 
    Please contact ERIC at 1-877-353-5100 or retireehotline@navistar.com.
  • I found old checks. How should I handle? 
    Prior to cashing, please contact ERIC at 1-877-353-5100 or retireehotline@navistar.com.
  • I have a claim that I want to appeal. How do I process? 
    Medical claims: submit in writing to Aetna.

    Prescription drugs: submit in writing to your prescription drug administrator. Look at your ID card to determine who that is and use the claim address on the back of the ID card.

    Dental, vision, or hearing benefits (if applicable to you): submit in writing to Delta Dental, VSP, and Aetna, respectively.

    Shy v. Navistar: as a final option you may file a voluntary appeal to the Health Benefit Plan Committee, c/o the Navistar- ERIC address.

  • I have a health claim that has not been paid with Aetna. 
    Please contact Aetna at 1-800-435-2969. Please have the following when you call:
    •        Your Explanation of Benefits (EOB)
    •        The provider’s name
    •        The date of service
    •        Dollar amount of the charges
  • I have had a life event (Marriage/Divorce/Death/Birth/Adoption). What do I need to do? 
    Please contact ERIC at 1-877-353-5100 or retireehotline@navistar.com to report the life event and determine the documentation needed.
  • I have/have not received a 1099 and I have some questions. Who do I contact? 
    Please contact Northern Trust 1-866-262-9556
  • I need to change my address and my direct deposit. Who do I contact? 
    Please contact Northern Trust 1-866-262-9556
  • I need to change my life insurance beneficiary. Who do I contact? 
    Contact MetLife at 1-800-871-2435
  • I need to change my phone number.  
    Please contact Northern Trust 1-866-262-9556
  • I paid cash for my prescription. How do I get reimbursed? 
    Contact your prescription administrator (number on the back of your Rx ID card) and ask for a Prescription Drug Reimbursement Claim Form to be sent to you.
  • I used to work at International Harvester, or another location, and I want to know what my pension payment will be.  
    Please contact ERIC 1-877-353-5100 for a pension estimate.
  • The pharmacy said I do not have coverage. What do I do? 
    You may contact the customer service number on the back of your Rx (prescription drug) ID card. You can ask the pharmacist to speak to the customer service representative to understand why you were denied (coverage, no refills left, refilling Rx too soon, etc.) If they determine that a lack of coverage exists, contact ERIC at 1-877-353-5100.
  • The retiree is deceased, and I received another check. How do I handle? 
    Please contact ERIC at 1-877-353-5100 or retireehotline@navistar.com to notify Navistar of the passing of the retiree, as well as to determine eligibility of benefits of the surviving spouse. Please do not cash the check before contacting ERIC.
  • Who do I contact for income verification? 
    Please contact The Work Number at 1-800-367-5690 for verifications. Please have the following ready:

    • Your Social Security number

    • Company code 10487

    • Pin (last four digits of Social Security number + last two digits of year of birth)

  • Why did my check amount change? 
    Please contact ERIC at 1-877-353-5100 or retireehotline@navsitar.com.