Information for Retirees
ERIC Call CenterPhone: 877-353-5100
Mailing Address: Navistar – ERIC, P O Box 4080, Lisle, IL 60532
*Don't forget to include your first and last name, a description of the question or issue, phone #, and an email address.
Hours of operation:
(General Medicare Information)Centers for Medicare
& Medicaid Services
(Medicare Advantage)Aetna(800) 475-8770www.aetna.com
HearingEPIC Hearing Healthcare(866) 956-5400www.epichearing.com
Life InsuranceMetlife(800) 871-2435Life Insurance
(Paid up)Aetna(800) 858-3501Prescription
(Medicare Part D)SilverScript(866) 560-5136http://navistar.silverscript.com
RetirementJohn Hancock(800) 624-5155RetirementSocial Security(800) 772-1213www.socialsecurity.gov/applyonline
RetirementNorthern Trust (Pension)(866) 262-9556www.northerntrust.com/bppweb
VisionVision Service Plan (VSP)(800) 877-7195www.vsp.com
(260) 422-0873IH/Navistar Louisville Plant & Foundry Salaried & Management Retirees
(812) 294-1744West Chicago PDC Retirees
(708) 341-7898IH, J.I. Case, CNH, Retiree Club
(708) 532-7690Navistar North Central Retirees' Club
(612) 866-6239West Pullman Retirees Club
(501) 915-0495Fort Wayne Navistar Alumni Club (Non-Represented Retirees)
(260) 485-3162Local 1336/817 Foundries
(502) 592-0976UAW Locals 988 & 894
(901) 353-6053Navistar West Pullman Retirees’ Club
(708) 534-8930MO-KAN Navistar Club
(913) 393-3654Springfield, Ohio UAW 658 Retirees
John B. RichterUAW Local 6 Retired Workers Chapter
George WhitleyNavistar International Chicago Area Retirement Club847-951-6185Harvester Engineering Retirees Organization
If you retired with benefits under the Shy v. Navistar settlement agreement, then yes.
For Vision: Contact the Vision Service Plan (VSP) at 1-800-877-7195 for providers, coverage, and claim submission questions.
For Hearing: Contact EPIC Hearing Healthcare at 1-866-956-5400 for providers, coverage, and claim submission questions.Do we have legal coverage? We used to have Hyatt Legal.
If you retired with benefits under the Shy v. Navistar settlement agreement and were a represented employee you have access to Hyatt Legal. You may contact Hyatt Legal at 1-800-821-6400.How do I know if I have health care coverage?
Please contact ERIC at 1-877-353-5100 to verify your eligibility for health care coverage. If you have an ID card, you may also want to call the customer service number located on the back of the card to confirm you are enrolled.I am a surviving family member and want to change my deceased parents address.
Please make sure you have notified ERIC of the death by calling 877-353-5100. Once the death has been reported and we have processed a Power Of Attorney (POA) and any other required forms/paperwork, ERIC can make the address changes for you.I am retired and eligible for Medicare and social security benefits due to disability. Do I need to do anything?
Please contact ERIC at 1-877-353-5100 or firstname.lastname@example.org. Please have a copy of your awards letter from social security available.I am switching from Caremark to Silverscript and Silverscript does not have my information.
First ensure that you have provided Navistar with you Medicare ID number. If you have, contact SilverScript’s enrollment support line for newly enrolled members at 1-888-613-7030 and give your Medicare ID number to the customer care rep. If you have not provided your Medicare ID number to Navistar, please send a copy to email@example.com or fax to 630-753-5050.I found a stock option certificate? Is this active?
Please contact ERIC at 1-877-353-5100 or firstname.lastname@example.orgI found old checks? How should I handle?
Prior to cashing, please contact ERIC at 1-877-353-5100 or email@example.com.I have a claim that I want to appeal. How do I process?
Medical Claims: submit in writing to Aetna.
Prescription Drug: submit in writing to your prescription drug administrator. Look at your ID card to determine who that is and use the claim address on the back of the ID card.
Dental, Vision, or Hearing benefits (if applicable to you): submit in writing to Delta Dental, VSP, and Aetna, respectively
Shy v. Navistar: as a final option you may file a voluntary appeal to the Health Benefit Plan Committee, c/o the Navistar- ERIC addressI have a health claim that has not been paid with Aetna.
Please contact Aetna at 1-800-435-2969. Please have the following when you call:
• Your Explanation of Benefits (EOB)
• The provider’s name
• The date of service
• Dollar amount of the charges
Please contact ERIC at 1-877-353-5100 or firstname.lastname@example.org to report the life event and determine the documentation needed.I have/have not received a 1099 and I have some questions, who do I contact?
Please contact Northern Trust 1-866-262-9556I need to change my Address and my direct Deposit. Who do I contact?
Please contact Northern Trust 1-866-262-9556I need to change my Life Insurance beneficiary. Who do I contact?
Contact MetLife at 1-800-871-2435I need to change my phone number.
Please contact Northern Trust 1-866-262-9556I paid cash for my prescription. How do I get reimbursed?
Contact your prescription administrator (number on the back of your Rx ID card) and ask for a Prescription Drug Reimbursement Claim Form to be sent to you.I used to Work at International Harvester or another location and I want to know what my pension payment will be.
Please contact ERIC 1-877-353-5100 for a pension estimate.The Pharmacy said I do not have coverage. What do I do?
You may contact the customer service number on the back of your Rx (Prescription Drug) ID Card. You can ask the pharmacists to speak to the customer service representative to understand why you were denied (coverage, no refills left, refilling Rx too soon, etc.) If they determine that a lack of coverage exists contact ERIC at 1-877-353-5100.The retiree is deceased and I received another check, how do I handle?
Please contact ERIC at 1-877-353-5100 or email@example.com to notify Navistar of the passing of the retiree, as well as to determine eligibility of benefits of the surviving spouse. Please do not cash the check before contacting ERIC.Who do I contact for income verification?
Please contact the Work Number at 1-800-367-5690 for verifications. Please have the following ready:
• Your Social Security Number
• Company code 10487
• Pin (Last four digits of Social Security Number + last two digits of year of birth)
Please contact ERIC at 1-877-353-5100 or firstname.lastname@example.org.