Information for Retirees

ERIC Call Center

Phone: 877-353-5100
Fax: 630-753-7100
Email: retireehotline@navistar.com

*Don't forget to include your first and last name, a description of the question or issue, phone #, and an email address.

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AM closed 9-11:30 9-11:30 9-11:30 closed
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What's New Benefits Key Dates Retiree Clubs Forms FAQ

Date Subject Description
4/10/2014Public Health Emergency-Winter Storm in Missouri-affecting SilverScript Medicare Part D participants

A public health emergency related to a winter storm was issued in Missouri. Chapter 5 of the CMS Prescription Drug Benefit Manual requires Medicare Part D plan sponsors to ensure that participants are not faced with any barriers when refilling medications or receiving extended-days supplies during a declared emergency. In compliance with this guidance, CVS Caremark Part D Services LLC has triggered the following standard "emergency" process for retail pharmacy network providers and participants who may be unable to obtain medications because of the effects of a declared emergency.

Participants located in an area of declared emergency will have access to immediate refills of Part D medications for the period of the emergency declaration in accordance with CMS guidance. Upon request from a participating pharmacy, Pharmacy Help Desk representatives are authorized to override early refill edits for the days supply requested by the participants, as available at the time of refill, up to the maximum extended-days supply defined by your plan in your benefit set up. Participants may request that retail pharmacies proactively transfer refill orders to other pharmacies that are located outside the affected area. They are also already allowed to obtain prescriptions at out-of-network pharmacies. For reimbursement of all eligible out-of-network expenses, participants are advised to submit paper claims.

If the participants is expecting a delivery of medication from CVS Caremark Mail Service Pharmacy, we will continue to attempt to deliver the medication to the address originally provided by the participant to the extent the U.S. Postal Service is able to deliver packages. The participant may contact CVS Caremark Mail Service Pharmacy to request that any orders in process be redirected to another address by calling us directly and making such a request.

These processes will stay in place until the Emergency Declaration is lifted.

4/10/2014Public Health Emergency-Flooding in Mississippi-affecting SilverScript Medicare Part D participants

A public health emergency related to flooding was issued for 12 counties in Mississippi. The counties include Chickasaw, Covington, Hinds, Holmes, Jones, Kemper, Marion, Neshoba, Newton, Noxubee, Simpson and Yazoo. Chapter 5 of the CMS Prescription Drug Benefit Manual requires Medicare Part D plan sponsors to ensure that participants are not faced with any barriers when refilling medications or receiving extended-days supplies during a declared emergency. In compliance with this guidance, CVS Caremark Part D Services LLC has triggered the following standard "emergency" process for retail pharmacy network providers and participants who may be unable to obtain medications because of the effects of a declared emergency.

Participants located in an area of declared emergency will have access to immediate refills of Part D medications for the period of the emergency declaration in accordance with CMS guidance. Upon request from a participating pharmacy, Pharmacy Help Desk representatives are authorized to override early refill edits for the days supply requested by the participant, as available at the time of refill, up to the maximum extended-days supply defined by your plan in your benefit set up. Participants may request that retail pharmacies proactively transfer refill orders to other pharmacies that are located outside the affected area. They are also already allowed to obtain prescriptions at out-of-network pharmacies. For reimbursement of all eligible out-of-network expenses, participants are advised to submit paper claims.

If the participant is expecting a delivery of medication from CVS Caremark Mail Service Pharmacy, we will continue to attempt to deliver the medication to the address originally provided by the participant to the extent the U.S. Postal Service is able to deliver packages. The participant may contact CVS Caremark Mail Service Pharmacy to request that any orders in process be redirected to another address by calling us directly and making such a request. These processes will stay in place until the Emergency Declaration is lifted.

3/16/2014Public Health Emergency - Winter Storm Vulcan - affecting SilverScript Medicare Part D participants

A public health emergency related to Winter Storm Vulcan was issued in 14 New York counties. The counties include Allegany, Cattaraugus, Cayuga, Chautauqua, Erie, Genesee, Livingston, Monroe, Niagara, Ontario, Orleans, Oswego, Wayne and Wyoming. CMS Prescription Drug Benefit Manual requires Medicare Part D plan sponsors to ensure that participants are not faced with any barriers when refilling medications or receiving extended-days supplies during a declared emergency. In compliance, CVS Caremark Part D Services LLC has triggered the following standard "emergency" process for retail pharmacy network providers and participants who may be unable to obtain medications because of the effects of a declared emergency.

Participants located in an area of declared emergency will have access to immediate refills of Part D medications for the period of the emergency declaration in accordance with CMS guidance. Upon request from a participating pharmacy, Pharmacy Help Desk representatives are authorized to override early refill edits for the days supply requested by the participant, as available at the time of refill, up to the maximum extended-days supply defined by your plan in your benefit set up.

Participants may request that retail pharmacies proactively transfer refill orders to other pharmacies that are located outside the affected area. They are also already allowed to obtain prescriptions at out-of-network pharmacies. For reimbursement of all eligible out-of-network expenses, participants are advised to submit paper claims.

If the beneficiary is expecting a delivery of medication from CVS Caremark Mail Service Pharmacy, we will continue to attempt to deliver the medication to the address originally provided by the participant to the extent the U.S. Postal Service is able to deliver packages. The participant may contact CVS Caremark Mail Service Pharmacy to request that any orders in process be redirected to another address by calling us directly and making such a request.

These processes will stay in place until the Emergency Declaration is lifted.

3/14/2014Public Health Emergency - Flooding in Montana - affecting SilverScript Medicare Part D participants

A public health emergency related to flooding was issued in Montana. CMS Prescription Drug Benefit Manual requires Medicare Part D plan sponsors to ensure that participants are not faced with any barriers when refilling medications or receiving extended-days supplies during a declared emergency. In compliance, CVS Caremark Part D Services LLC has triggered the following standard "emergency" process for retail pharmacy network providers and participants who may be unable to obtain medications because of the effects of a declared emergency.

Participants located in an area of declared emergency will have access to immediate refills of Part D medications for the period of the emergency declaration in accordance with CMS guidance. Upon request from a participating pharmacy, Pharmacy Help Desk representatives are authorized to override early refill edits for the days supply requested by the participant, as available at the time of refill, up to the maximum extended-days supply defined by your plan in your benefit set up.

Participants may request that retail pharmacies transfer refill orders to other pharmacies that are located outside the affected area. They are also already allowed to obtain prescriptions at out-of-network pharmacies. For reimbursement of all eligible out-of-network expenses, participants are advised to submit paper claims.

If the participant is expecting a delivery of medication from CVS Caremark Mail Service Pharmacy, we will continue to attempt to deliver the medication to the address originally provided by the participant to the extent the U.S. Postal Service is able to deliver packages. The participant may contact CVS Caremark Mail Service Pharmacy to request that any orders in process be redirected to another address by calling us directly and making such a request.

These processes will stay in place until the Emergency Declaration is lifted.

2/21/2014Public Health Emergency - Winter Storm Seneca - affecting SilverScript Medicare Part D participants

A public health emergency related to Winter Storm Seneca was issued in Wisconsin. Chapter 5 of the CMS Prescription Drug Benefit Manual requires Medicare Part D plan sponsors to ensure that beneficiaries are not faced with any barriers when refilling medications or receiving extended-days supplies during a declared emergency. In compliance with this guidance, CVS Caremark Part D Services LLC has triggered the following standard "emergency" process for retail pharmacy network providers and beneficiaries who may be unable to obtain medications because of the effects of a declared emergency.

Beneficiaries located in an area of declared emergency will have access to immediate refills of Part D medications for the period of the emergency declaration in accordance with CMS guidance. Upon request from a participating pharmacy, Pharmacy Help Desk representatives are authorized to override early refill edits for the days supply requested by the beneficiary, as available at the time of refill, up to the maximum extended-days supply defined by your plan in your benefit set up.

Beneficiaries may request that retail pharmacies proactively transfer refill orders to other pharmacies that are located outside the affected area. They are also already allowed to obtain prescriptions at out-of-network pharmacies. For reimbursement of all eligible out-of-network expenses, beneficiaries are advised to submit paper claims. There are no changes to this out-of-network process for beneficiaries residing in an emergency area during the course of a declared emergency. It is however expected that beneficiaries will have access to network pharmacies in light of our national pharmacy network coverage.

If the beneficiary is expecting a delivery of medication from CVS Caremark Mail Service Pharmacy, we will continue to attempt to deliver the medication to the address originally provided by the beneficiary to the extent the U.S. Postal Service is able to deliver packages. The beneficiary may contact CVS Caremark Mail Service Pharmacy to request that any orders in process be redirected to another address by calling us directly and making such a request.

The Pharmacy Help Desk and Customer Care have been instructed on the above required response to declared emergencies and/or disasters. These processes will stay in place until the Emergency Declaration is lifted. Post-emergency, the Pharmacy Help Desk and Customer Care will continue to work with beneficiaries who remain displaced or impacted to ensure ongoing access to medications per CMS guidance.

2/11/2014Public Health Emergency - Winter Storm Pax - affecting SilverScript Medicare Part D participants

A public health emergency related to Winter Storm Pax was issued in Louisiana, Mississippi, Alabama, North Carolina, South Carolina, Arkansas, Virginia and 88 counties in Georgia. The Georgia counties include Murray, Fannin, Gilmer, Union, Towns, Pickens, Dawson, Lumpkin, White, Cherokee, Forsyth, Hall, Banks, Jackson, Barrow, Bartow, Carroll, Catoosa, Chattooga, Clarke, Cobb, Dade, DeKalb, Douglas, Elbert, Floyd, Franklin, Fulton, Gordon, Gwinnett, Habersham, Haralson, Hart, Lincoln, Madison, Oconee, Oglethorpe, Paulding, Polk, Rabun, Stephens, Walker, Walton, Whitfield, Wilkes, Baldwin, Bibb, Bleckley, Burke, Butts, Clayton, Columbia, Coweta, Crawford, Emanuel, Fayette, Glascock, Greene, Hancock, Heard, Henry, Houston, Jasper, Jefferson, Jenkins, Johnson, Jones, Laurens, McDuffie, Meriwether, Monroe, Morgan, Newton, Peach, Pike, Putnam, Richmond, Rockdale, Screven, Spalding, Taliaferro, Treutlen, Troup, Twiggs, Upson, Warren, Washington and Wilkinson. Chapter 5 of the CMS Prescription Drug Benefit Manual requires Medicare Part D plan sponsors to ensure that beneficiaries are not faced with any barriers when refilling medications or receiving extended-days supplies during a declared emergency. In compliance with this guidance, CVS Caremark Part D Services LLC has triggered the following standard "emergency" process for retail pharmacy network providers and beneficiaries who may be unable to obtain medications because of the effects of a declared emergency.

Beneficiaries located in an area of declared emergency will have access to immediate refills of Part D medications for the period of the emergency declaration in accordance with CMS guidance. Upon request from a participating pharmacy, Pharmacy Help Desk representatives are authorized to override early refill edits for the days supply requested by the beneficiary, as available at the time of refill, up to the maximum extended-days supply defined by your plan in your benefit set up.

Beneficiaries may request that retail pharmacies proactively transfer refill orders to other pharmacies that are located outside the affected area. They are also already allowed to obtain prescriptions at out-of-network pharmacies. For reimbursement of all eligible out-of-network expenses, beneficiaries are advised to submit paper claims. There are no changes to this out-of-network process for beneficiaries residing in an emergency area during the course of a declared emergency. It is however expected that beneficiaries will have access to network pharmacies in light of our national pharmacy network coverage.

If the beneficiary is expecting a delivery of medication from CVS Caremark Mail Service Pharmacy, we will continue to attempt to deliver the medication to the address originally provided by the beneficiary to the extent the U.S. Postal Service is able to deliver packages. The beneficiary may contact CVS Caremark Mail Service Pharmacy to request that any orders in process be redirected to another address by calling us directly and making such a request.

The Pharmacy Help Desk and Customer Care have been instructed on the above required response to declared emergencies and/or disasters. These processes will stay in place until the Emergency Declaration is lifted. Post-emergency, the Pharmacy Help Desk and Customer Care will continue to work with beneficiaries who remain displaced or impacted to ensure ongoing access to medications per CMS guidance.

2/6/2014Winter Storm Emergency Notice

A public health emergency related to Winter Storm Nika was issued in New Jersey, Kansas, Mississippi, New York and portions of Connecticut. Chapter 5 of the CMS Prescription Drug Benefit Manual requires Medicare Part D plan sponsors to ensure that beneficiaries are not faced with any barriers when refilling medications or receiving extended-days supplies during a declared emergency. In compliance with this guidance, CVS Caremark Part D Services LLC has triggered the following standard "emergency" process for retail pharmacy network providers and beneficiaries who may be unable to obtain medications because of the effects of a declared emergency.

Beneficiaries located in an area of declared emergency will have access to immediate refills of Part D medications for the period of the emergency declaration in accordance with CMS guidance. Upon request from a participating pharmacy, Pharmacy Help Desk representatives are authorized to override early refill edits for the days supply requested by the beneficiary, as available at the time of refill, up to the maximum extended-days supply defined by your plan in your benefit set up.

Beneficiaries may request that retail pharmacies proactively transfer refill orders to other pharmacies that are located outside the affected area. They are also already allowed to obtain prescriptions at out-of-network pharmacies. For reimbursement of all eligible out-of-network expenses, beneficiaries are advised to submit paper claims. There are no changes to this out-of-network process for beneficiaries residing in an emergency area during the course of a declared emergency. It is however expected that beneficiaries will have access to network pharmacies in light of our national pharmacy network coverage.

If the beneficiary is expecting a delivery of medication from CVS Caremark Mail Service Pharmacy, we will continue to attempt to deliver the medication to the address originally provided by the beneficiary to the extent the U.S. Postal Service is able to deliver packages. The beneficiary may contact CVS Caremark Mail Service Pharmacy to request that any orders in process be redirected to another address by calling us directly and making such a request.

The Pharmacy Help Desk and Customer Care have been instructed on the above required response to declared emergencies and/or disasters. These processes will stay in place until the Emergency Declaration is lifted. Post-emergency, the Pharmacy Help Desk and Customer Care will continue to work with beneficiaries who remain displaced or impacted to ensure ongoing access to medications per CMS guidance.

1/28/2014Public Health Emergency - Winter Storm Leon

A public health emergency related to Winter Storm Leon was issued in Louisiana, Alabama and Mississippi. Chapter 5 of the CMS Prescription Drug Benefit Manual requires Medicare Part D plan sponsors to ensure that beneficiaries are not faced with any barriers when refilling medications or receiving extended-days supplies during a declared emergency. In compliance with this guidance, CVS Caremark Part D Services LLC has triggered the following standard "emergency" process for retail pharmacy network providers and beneficiaries who may be unable to obtain medications because of the effects of a declared emergency.

Beneficiaries located in an area of declared emergency will have access to immediate refills of Part D medications for the period of the emergency declaration in accordance with CMS guidance. Upon request from a participating pharmacy, Pharmacy Help Desk representatives are authorized to override early refill edits for the days supply requested by the beneficiary, as available at the time of refill, up to the maximum extended-days supply defined by your plan in your benefit set up.

Beneficiaries may request that retail pharmacies proactively transfer refill orders to other pharmacies that are located outside the affected area. They are also already allowed to obtain prescriptions at out-of-network pharmacies. For reimbursement of all eligible out-of-network expenses, beneficiaries are advised to submit paper claims. There are no changes to this out-of-network process for beneficiaries residing in an emergency area during the course of a declared emergency. It is however expected that beneficiaries will have access to network pharmacies in light of our national pharmacy network coverage.

If the beneficiary is expecting a delivery of medication from CVS Caremark Mail Service Pharmacy, we will continue to attempt to deliver the medication to the address originally provided by the beneficiary to the extent the U.S. Postal Service is able to deliver packages. The beneficiary may contact CVS Caremark Mail Service Pharmacy to request that any orders in process be redirected to another address by calling us directly and making such a request.

The Pharmacy Help Desk and Customer Care have been instructed on the above required response to declared emergencies and/or disasters. These processes will stay in place until the Emergency Declaration is lifted. Post-emergency, the Pharmacy Help Desk and Customer Care will continue to work with beneficiaries who remain displaced or impacted to ensure ongoing access to medications per CMS guidance.

1/8/2014Weather Bulletin affecting Medicare Part D Retirees

A public health emergency related to Winter Storm Ion was issued in Tennessee, Illinois and for 29 Indiana counties due to Winter Storm Ion. The Indiana counties include Clinton, Delaware, Elkhart, Fulton, Grant, Howard, Jasper, Kosciusko, LaGrange, Lake, LaPorte, Madison, Marshall, Montgomery, Newton, Noble, Porter, Pulaski, Rush, St. Joseph, Starke, Steuben, Sullivan, Tipton, Vermillion, Vigo, Wabash, White, and Whitley. Chapter 5 of the CMS Prescription Drug Benefit Manual requires Medicare Part D plan sponsors to ensure that beneficiaries are not faced with any barriers when refilling medications or receiving extended-days supplies during a declared emergency. In compliance with this guidance, CVS Caremark Part D Services LLC has triggered the following standard "emergency" process for retail pharmacy network providers and beneficiaries who may be unable to obtain medications because of the effects of a declared emergency.

Beneficiaries located in an area of declared emergency will have access to immediate refills of Part D medications for the period of the emergency declaration in accordance with CMS guidance. Upon request from a participating pharmacy, Pharmacy Help Desk representatives are authorized to override early refill edits for the days supply requested by the beneficiary, as available at the time of refill, up to the maximum extended-days supply defined by your plan in your benefit set up.

Beneficiaries may request that retail pharmacies proactively transfer refill orders to other pharmacies that are located outside the affected area. They are also already allowed to obtain prescriptions at out-of-network pharmacies. For reimbursement of all eligible out-of-network expenses, beneficiaries are advised to submit paper claims. There are no changes to this out-of-network process for beneficiaries residing in an emergency area during the course of a declared emergency. It is however expected that beneficiaries will have access to network pharmacies in light of our national pharmacy network coverage.

If the beneficiary is expecting a delivery of medication from CVS Caremark Mail Service Pharmacy, we will continue to attempt to deliver the medication to the address originally provided by the beneficiary to the extent the U.S. Postal Service is able to deliver packages. The beneficiary may contact CVS Caremark Mail Service Pharmacy to request that any orders in process be redirected to another address by calling us directly and making such a request.

The Pharmacy Help Desk and Customer Care have been instructed on the above required response to declared emergencies and/or disasters. These processes will stay in place until the Emergency Declaration is lifted. Post-emergency, the Pharmacy Help Desk and Customer Care will continue to work with beneficiaries who remain displaced or impacted to ensure ongoing access to medications per CMS guidance.

1/7/2014Weather Bulletin affecting Medicare Part D Retirees

A public health emergency related to Winter Storm Hercules was issued in New Jersey and for 62 New York counties due to Severe Weather. The counties include Albany, Allegany, Bronx, Broome, Cattaraugus, Cayuga, Chautauqua, Chemung, Chenango, Clinton, Columbia, Cortland, Delaware, Dutchess, Erie, Essex, Franklin, Fulton, Genesee, Greene, Hamilton, Herkimer, Jefferson, Kings, Lewis, Livingston, Madison, Monroe, Montgomery, Nassau, New York, Niagara, Oneida, Onondaga, Ontario, Orange, Orleans, Oswego, Otsego, Putnam, Queens, Rensselaer, Richmond, Rockland, Saratoga, Schenectady, Schoharie, Schuyler, Seneca, Steuben, St. Lawrence, Suffolk, Sullivan, Tioga, Tompkins, Ulster, Warren, Washington, Wayne, Westchester, Wyoming and Yates. Chapter 5 of the CMS Prescription Drug Benefit Manual requires Medicare Part D plan sponsors to ensure that beneficiaries are not faced with any barriers when refilling medications or receiving extended-days supplies during a declared emergency. In compliance with this guidance, CVS Caremark Part D Services LLC has triggered the following standard "emergency" process for retail pharmacy network providers and beneficiaries who may be unable to obtain medications because of the effects of a declared emergency.

Beneficiaries located in an area of declared emergency will have access to immediate refills of Part D medications for the period of the emergency declaration in accordance with CMS guidance. Upon request from a participating pharmacy, Pharmacy Help Desk representatives are authorized to override early refill edits for the days supply requested by the beneficiary, as available at the time of refill, up to the maximum extended-days supply defined by your plan in your benefit set up.

Beneficiaries may request that retail pharmacies proactively transfer refill orders to other pharmacies that are located outside the affected area. They are also already allowed to obtain prescriptions at out-of-network pharmacies. For reimbursement of all eligible out-of-network expenses, beneficiaries are advised to submit paper claims. There are no changes to this out-of-network process for beneficiaries residing in an emergency area during the course of a declared emergency. It is however expected that beneficiaries will have access to network pharmacies in light of our national pharmacy network coverage.

If the beneficiary is expecting a delivery of medication from CVS Caremark Mail Service Pharmacy, we will continue to attempt to deliver the medication to the address originally provided by the beneficiary to the extent the U.S. Postal Service is able to deliver packages. The beneficiary may contact CVS Caremark Mail Service Pharmacy to request that any orders in process be redirected to another address by calling us directly and making such a request.

The Pharmacy Help Desk and Customer Care have been instructed on the above required response to declared emergencies and/or disasters. These processes will stay in place until the Emergency Declaration is lifted. Post-emergency, the Pharmacy Help Desk and Customer Care will continue to work with beneficiaries who remain displaced or impacted to ensure ongoing access to medications per CMS guidance.

12/11/2013SilverScript Med D Update - Winter Storm Dion - OK and TX

A public health emergency related to Winter Storm Dion was issued in Oklahoma and 143 Texas counties due to severe weather. The counties include Andrews, Archer, Armstrong, Bailey, Baylor, Bell, Blanco, Borden, Bosque, Bowie, Briscoe, Brown, Burnet, Callahan, Carson, Castro, Childress, Clay, Cochran, Coke, Coleman, Collin, Collingsworth, Comanche, Concho, Cooke, Coryell, Cottle, Crockett, Crosby, Dallam, Dallas, Dawson, Deaf Smith, Delta, Denton, Dickens, Donley, Eastland, Ector, Ellis, Erath, Falls, Fannin, Fisher, Floyd, Foard, Franklin, Gaines, Garza, Gillespie, Glasscock, Grayson, Gray, Hale, Hall, Hamilton, Hansford, Hardeman, Hartley, Haskell, Hemphill, Henderson, Hill, Hockley, Hood, Hopkins, Howard, Hunt, Hutchinson, Irion, Jack, Johnson, Jones, Kaufman, Kent, Kerr, Kimble, King, Knox, Lamar, Lamb, Lampasas, Limestone, Lipscomb, Llano, Lubbock, Lynn, Martin, Mason, McCulloch, McLennan, Menard, Midland, Mills, Mitchell, Montague, Moore, Motley, Navarro, Nolan, Ochiltree, Oldham, Palo Pinto, Parker, Parmer, Potter, Rains, Randall, Reagan, Red River, Roberts, Rockwall, Runnels, San Saba, Schleicher, Scurry, Shackelford, Sherman, Somervell, Stephens, Sterling, Stonewall, Sutton, Swisher, Tarrant, Taylor, Terry, Throckmorton, Titus, Tom Green, Travis, Upton, Van Zandt, Wheeler, Wichita, Wilbarger, Williamson, Winkler, Wise, Wood, Yoakum, and Young. Chapter 5 of the CMS Prescription Drug Benefit Manual requires Medicare Part D plan sponsors to ensure that beneficiaries are not faced with any barriers when refilling medications or receiving extended-days supplies during a declared emergency. In compliance with this guidance, CVS Caremark Part D Services LLC has triggered the following standard "emergency" process for retail pharmacy network providers and beneficiaries who may be unable to obtain medications because of the effects of a declared emergency.

Beneficiaries located in an area of declared emergency will have access to immediate refills of Part D medications for the period of the emergency declaration in accordance with CMS guidance. Upon request from a participating pharmacy, Pharmacy Help Desk representatives are authorized to override early refill edits for the days supply requested by the beneficiary, as available at the time of refill, up to the maximum extended-days supply defined by your plan in your benefit set up.

Beneficiaries may request that retail pharmacies proactively transfer refill orders to other pharmacies that are located outside the affected area. They are also already allowed to obtain prescriptions at out-of-network pharmacies. For reimbursement of all eligible out-of-network expenses, beneficiaries are advised to submit paper claims. There are no changes to this out-of-network process for beneficiaries residing in an emergency area during the course of a declared emergency. It is however expected that beneficiaries will have access to network pharmacies in light of our national pharmacy network coverage.

If the beneficiary is expecting a delivery of medication from CVS Caremark Mail Service Pharmacy, we will continue to attempt to deliver the medication to the address originally provided by the beneficiary to the extent the U.S. Postal Service is able to deliver packages. The beneficiary may contact CVS Caremark Mail Service Pharmacy to request that any orders in process be redirected to another address by calling us directly and making such a request.

The Pharmacy Help Desk and Customer Care have been instructed on the above required response to declared emergencies and/or disasters. These processes will stay in place until the Emergency Declaration is lifted. Post-emergency, the Pharmacy Help Desk and Customer Care will continue to work with beneficiaries who remain displaced or impacted to ensure ongoing access to medications per CMS guidance.

12/5/2013December Northern Trust Pension Checks

To be compliant with regulations, ALL Retirees will be receiving a printed check advice for the month December. Printed check advices will resume to your elected preference, regarding printing of your check advice, for each month January through November of every year.

NOTE: In the future ALL Retirees will receive a printed check advice for the month of December every year.

11/19/2013Illinois Severe Weather - CVS Caremark Assists Members (MED D)

A public health emergency related to Severe Weather was issued in Illinois for seven counties. The counties include Champaign, Grundy, LaSalle, Massac, Tazewell, Washington and Woodford. Chapter 5 of the CMS Prescription Drug Benefit Manual requires Medicare Part D plan sponsors to ensure that beneficiaries are not faced with any barriers when refilling medications or receiving extended-days supplies during a declared emergency. In compliance with this guidance, CVS Caremark Part D Services LLC has triggered the following standard "emergency" process for retail pharmacy network providers and beneficiaries who may be unable to obtain medications because of the effects of a declared emergency.

Beneficiaries located in an area of declared emergency will have access to immediate refills of Part D medications for the period of the emergency declaration in accordance with CMS guidance. Upon request from a participating pharmacy, Pharmacy Help Desk representatives are authorized to override early refill edits for the days supply requested by the beneficiary, as available at the time of refill, up to the maximum extended-days supply defined by your plan in your benefit set up.

Beneficiaries may request that retail pharmacies proactively transfer refill orders to other pharmacies that are located outside the affected area. They are also already allowed to obtain prescriptions at out-of-network pharmacies. For reimbursement of all eligible out-of-network expenses, beneficiaries are advised to submit paper claims. There are no changes to this out-of-network process for beneficiaries residing in an emergency area during the course of a declared emergency. It is however expected that beneficiaries will have access to network pharmacies in light of our national pharmacy network coverage.

If the beneficiary is expecting a delivery of medication from CVS Caremark Mail Service Pharmacy, we will continue to attempt to deliver the medication to the address originally provided by the beneficiary to the extent the U.S. Postal Service is able to deliver packages. The beneficiary may contact CVS Caremark Mail Service Pharmacy to request that any orders in process be redirected to another address by calling us directly and making such a request.

The Pharmacy Help Desk and Customer Care have been instructed on the above required response to declared emergencies and/or disasters. These processes will stay in place until the Emergency Declaration is lifted. Post-emergency, the Pharmacy Help Desk and Customer Care will continue to work with beneficiaries who remain displaced or impacted to ensure ongoing access to medications per CMS guidance.

7/2/2013AZ - SilverScript Med D Update

A public health emergency related to the Yarnell Hill Fire was issued for Yavapai County. Chapter 5 of the CMS Prescription Drug Benefit Manual requires Medicare Part D plan sponsors to ensure that beneficiaries are not faced with any barriers when refilling medications or receiving extended-days supplies during a declared emergency. In compliance with this guidance, CVS Caremark Part D Services LLC has triggered the following standard "emergency" process for retail pharmacy network providers and beneficiaries who may be unable to obtain medications because of the effects of a declared emergency.

Beneficiaries located in an area of declared emergency will have access to immediate refills of Part D medications for the period of the emergency declaration in accordance with CMS guidance. Upon request from a participating pharmacy, Pharmacy Help Desk representatives are authorized to override early refill edits for the days supply requested by the beneficiary, as available at the time of refill, up to the maximum extended-days supply defined by your plan in your benefit set up.

Beneficiaries may request that retail pharmacies proactively transfer refill orders to other pharmacies that are located outside the affected area. They are also already allowed to obtain prescriptions at out-of-network pharmacies. For reimbursement of all eligible out-of-network expenses, beneficiaries are advised to submit paper claims. There are no changes to this out-of-network process for beneficiaries residing in an emergency area during the course of a declared emergency. It is however expected that beneficiaries will have access to network pharmacies in light of our national pharmacy network coverage.

If the beneficiary is expecting a delivery of medication from CVS Caremark Mail Service Pharmacy, we will continue to attempt to deliver the medication to the address originally provided by the beneficiary to the extent the U.S. Postal Service is able to deliver packages. The beneficiary may contact CVS Caremark Mail Service Pharmacy to request that any orders in process be redirected to another address by calling us directly and making such a request.

The Pharmacy Help Desk and Customer Care have been instructed on the above required response to declared emergencies and/or disasters. These processes will stay in place until the Emergency Declaration is lifted. Post-emergency, the Pharmacy Help Desk and Customer Care will continue to work with beneficiaries who remain displaced or impacted to ensure ongoing access to medications per CMS guidance.

7/1/2013John Hancock Change

This year, more than ever, Navistar is focused on our performance, and our three top priorities of improving our quality, hitting our launch dates, and delivering on our 2013 plans. We are all working together to achieve these goals to deliver profitability in 2014 and beyond.

In order to reduce the administrative costs paid by Navistar’s pension plans, Navistar has asked John Hancock to change the annuity payment frequency for retirees and beneficiaries who are currently receiving less than $25.01 monthly. These changes will take place as of August 1, 2013, September 1, 2013 and October 1, 2013.

Numerical example: let’s assume that Jane is currently receiving $10.00 each month from John Hancock and John Hancock begins paying her quarterly as of August 1, 2013. Her August 1, 2013 annuity payment will be $30.00, which includes her August 1, 2013, September 1, 2013 and October 1, 2013 annuity payments. Her next $30.00 quarterly annuity payment will be made on November 1, 2013.

If this change affects you, John Hancock will send you a letter from Navistar regarding this change about 15 days prior to changing the frequency of your annuity payments.

This will not impact the portion of your Navistar pension benefit that is issued by Northern Trust, which you will continue to receive monthly. If you have any questions, please call John Hancock at 1-800-624-5155 Monday through Friday between the hours of 9am and 5pm eastern time.

5/21/2013Oklahoma Pharmacy AnnouncementA public health emergency related to severe weather was issued for 16 counties in Oklahoma. CVS Caremark Part D Services LLC (SilverScript) has triggered the following standard "emergency" process for retail pharmacy network providers and beneficiaries who may be unable to obtain medications because of the effects of a declared emergency.

Beneficiaries (members) located in an area of declared emergency will have access to immediate refills of Part D medications for the period of the emergency declaration in accordance with CMS guidance. Upon request from a participating pharmacy, Pharmacy Help Desk representatives are authorized to override early refill edits for the days supply requested by the beneficiary, as available at the time of refill, up to the maximum extended-days supply defined by your plan in your benefit set up.

Beneficiaries may request that retail pharmacies proactively transfer refill orders to other pharmacies that are located outside the affected area. They are also already allowed to obtain prescriptions at out-of-network pharmacies. For reimbursement of all eligible out-of-network expenses, beneficiaries are advised to submit paper claims. There are no changes to this out-of-network process for beneficiaries residing in an emergency area during the course of a declared emergency. It is however expected that beneficiaries will have access to network pharmacies in light of our national pharmacy network coverage.

If the beneficiary is expecting a delivery of medication from CVS Caremark Mail Service Pharmacy, we will continue to attempt to deliver the medication to the address originally provided by the beneficiary to the extent the U.S. Postal Service is able to deliver packages. The beneficiary may contact CVS Caremark Mail Service Pharmacy to request that any orders in process be redirected to another address by calling us directly and making such a request.

The Pharmacy Help Desk and Customer Care have been instructed on the above required response to declared emergencies and/or disasters. These processes will stay in place until the Emergency Declaration is lifted. Post-emergency, the Pharmacy Help Desk and Customer Care will continue to work with beneficiaries who remain displaced or impacted to ensure ongoing access to medications per CMS guidance. For questions, contact SilverScript at 1-866-235-5660.

4/18/2013Emergency Prescription Refill infoOn April 18, 2013, due to severe flooding a state of emergency has been declared in Illinois. If you are a participant in the CVS Caremark mail order program, pick-up and delivery services to the affected areas may be delayed. UPS has stopped pick-ups and deliveries in the ZIP codes on April 18, 2013 listed below.

Illinois: 60017 - 60019, 60068, 60104 - 60106, 60126, 60130 - 60131, 60141, 60148, 60153 - 60155, 60160 - 60165, 60171, 60176, 60301 - 60305, 60399, 60546, 60624 - 60625, 60630 - 60631, 60634, 60639, 60641, 60644, 60651, 60656, 60666, 60701, 60706 - 60707, 61373 Colorado: 81020, 81024, 81027, 81040, 81046, 81055, 81059, 81081 - 81082, 81089, 81091

Because of these conditions, Caremark is prepared to help members. They have activated a process for Customer Care to approve one-time emergency refills of a 10-day supply of medication for members impacted in these areas. The State Boards of Pharmacy have authorized retail pharmacies in affected areas to dispense one-time only emergency refills. These declarations will stay in effect until clean up is complete and work and business travel return to normal.

CVS Caremark members who have questions about a medication delivery should call Customer Care at the toll-free number on their prescription ID card.

3/1/2013New Aetna Cards UpdateFor Aetna Medicare Advantage members only. Over the next several days, Aetna will be mailing new ID cards to Navistar members. Your benefits have not changed. The only changes you will notice are: (1) the co-payments have been removed from the front of the card to avoid possible confusion with your health care providers as to how your Navistar plan works and (2) the SilverScript phone number has been removed from the front of the card. If you have any questions, please contact Aetna Member Services at 800-475-8770.

Plan Type Provider Contact Also See
DentalDelta Dental(800) 524-0149
HealthMedicare

Non-medicare:
(800) 435-2969

Medicare:
(800) 827-1884

Medicare
(speech/hearing impaired):
(800) 833-3301

www.mymedicare.gov
HealthAetna Health Care(800) 435-2969www.aetna.com
HearingHear USA(800) 333-3389
Life InsuranceMetlife(800) 871-2435
PrescriptionSilverScript

Medicare Part D: SilverScript
(866) 560-5136

Non-medicare: Caremark
(866) 559-6851

Retirement (800) 624-5155
RetirementSocial Security www.socialsecurity.gov/applyonline
RetirementNorthern Trust (Pension)(866) 262-9556www.northerntrust.com/bppweb
VisionVision Service Plan (VSP)(800) 877-7195

Date Event Description
1/1/2013Call Center Closed for New Year's Day
1/2/2013Pension Checks Sent out
1/16/2013Pension Info Change Deadline for February
2/1/2013Pension Checks Sent out
2/13/2013Pension Info Change Deadline for March
3/1/2013Pension Checks Sent out
3/18/2013Pension Info Change Deadline for April
4/1/2013Pension Checks Sent Out
4/16/2013Pension Info Change Deadline for May
5/1/2013Pension Checks Sent Out
5/16/2013Pension Info Change Deadline for June
6/3/2013Pension Checks Sent Out
6/17/2013Pension Info Change Deadline for July
7/1/2013Pension Checks Sent Out
7/4/2013Call Center Closed for Independence Day
7/17/2013Pension Info Change Deadline for August
8/1/2013Pension Checks Sent Out
8/19/2013Pension Info Change Deadline for September
9/5/2013Pension Checks Sent Out
9/18/2013Pension Info Change Deadline for October
10/1/2013Pension Checks Sent Out
10/17/2013Pension Info Change Deadline for November
11/1/2013Pension Checks Sent Out
11/14/2013Pension Info Change Deadline for December
11/28/2013Call Center Closed for Thanksgiving
12/2/2013Pension Checks Sent Out
12/25/2013Call Center Closed for Christmas Day

Organization Contact Also See
Navistar Chapter “57” Retirees

(260) 422-0873

IH/Navistar Louisville Plant & Foundry Salaried & Management Retirees

(812) 294-1744

West Chicago PDC Retirees

(708) 341-7898

IH, J.I. Case, CNH, Retiree Club

(708) 532-7690

Navistar North Central Retirees' Club

(612) 866-6239

West Pullman Retirees Club

Erwin Bogs
(708) 534-8930

UAW Local 98 Retiree Chapter

(317) 370-4510
wrklepper@sbcglobal.net

Local Soar Chapter 2-6 Waukesha Navistar Plant

(262) 227-1528
rlyons@wi.rr.com

Arkansas IH/Navistar Retirees

(501) 915-0495

Fort Wayne Navistar Alumni Club (Non-Represented Retirees)

(260) 637-6568

(260) 485-3162

Local 1336/817 Foundries

(502) 592-0976

UAW Locals 988 & 894

(901) 353-6053

Navistar West Pullman Retirees’ Club

(708) 534-8930

MO-KAN Navistar Club

(913) 393-3654

Springfield, Ohio UAW 658 Retirees

(937) 390-9458
jrush715@sbcglobal.net

The Lower Rio Grande Valley of Texas Retirees

Carol Cook
(956) 330-1532

cookintx@msn.com

Navistar International Retirees’ Club of Sarasota, FL

John B. Richter

johnbrichter@hotmail.com

UAW Local 6 Retired Workers Chapter

Union Office
(708) 343-8770

The Georgia/Alabama Retirees Association

George Whitley

dalgeo7@bellsouth.net

Navistar International Chicago Area Retirement Club847-951-6185

www.navistarretiree.org

Harvester Engineering Retirees Organization

Gail Huth
(260) 432-6736

moosehuth@comcast.net

Chesapeake Bay IH Pensioners Club

Joe Skarda
(410) 687-4244

Carolzeb@mac.com

Local 6 Retirees Chapter(708) 343-6880

local6uaw@att.net

International Southwest Retirees’ Club

Wayne Eithel
(972) 231-4297

Indianapolis Engine & Foundry

Marilyn Korfhage
(941) 355-2727

UAW Local 402 Retirees Chapter

Union Hall
(937) 390-3327

Retiree FAQs Show all
Do I have hearing and vision coverage? How do I use this benefit?

If you retired with benefits under the Shy v. Navistar settlement agreement, then yes.

For Vision: Contact the Vision Service Plan (VSP) at 1-800-877-7195 for providers, coverage, and claim submission questions.

For Hearing: Contact HearUSA at 1-800-333-3389 for a list of providers, but submit claims to Aetna.

Do we have legal coverage? We used to have Hyatt Legal.

If you retired with benefits under the Shy v. Navistar settlement agreement and were a represented employee you have access to Hyatt Legal.   You may contact Hyatt Legal at 1-800-821-6400.

How do I know if I have health care coverage?

Please contact ERIC at 1-877-353-5100 to verify your eligibility for health care coverage. If you have an ID card, you may also want to call the customer service number located on the back of the card to confirm you are enrolled.

I am a surviving family member and want to change my deceased parents address.

Please make sure you have notified ERIC of the death by calling 877-353-5100.  Once the death has been reported and we have processed a Power Of Attorney (POA) and any other required forms/paperwork, ERIC can make the address changes for you.

I am retired and eligible for Medicare and social security benefits due to disability. Do I need to do anything?

Please contact ERIC at 1-877-353-5100 or retireehotline@navistar.com. Please have a copy of your awards letter from social security available.

I am switching from Caremark to Silverscript and Silverscript does not have my information.

First ensure that you have provided Navistar with you Medicare ID number. If you have, contact SilverScript’s enrollment support line for newly enrolled members at 1-888-613-7030 and give your Medicare ID number to the customer care rep. If you have not provided your Medicare ID number to Navistar, please send a copy to retireehotline@navistar.com or fax to 630-753-5050.

I found a stock option certificate? Is this active?

Please contact ERIC at 1-877-353-5100 or retireehotline@navistar.com

I found old checks? How should I handle?

Prior to cashing, please contact ERIC at 1-877-353-5100 or retireehotline@navistar.com.

I have a claim that I want to appeal. How do I process?

Medical Claims: submit in writing to Aetna.

Prescription Drug: submit in writing to your prescription drug administrator. Look at your ID card to determine who that is and use the claim address on the back of the ID card.

Dental, Vision, or Hearing benefits (if applicable to you): submit in writing to Delta Dental, VSP, and Aetna, respectively

Shy v. Navistar: as a final option you may file a voluntary appeal to the Health Benefit Plan Committee, c/o the Navistar- ERIC address

I have a health claim that has not been paid with Aetna.

Please contact Aetna at 1-800-435-2969.  Please have the following when you call:
•        Your Explanation of Benefits (EOB)
•        The provider’s name
•        The date of service
•        Dollar amount of the charges

I have had a Life Event (Marriage/Divorce/Death/Birth/Adoption) What do I need to do?

Please contact ERIC at 1-877-353-5100 or retireehotline@navistar.com to report the life event and determine the documentation needed.

I have/have not received a 1099 and I have some questions, who do I contact?

Please contact Northern Trust 1-866-262-9556

I need to change my Address and my direct Deposit. Who do I contact?

Please contact Northern Trust 1-866-262-9556

I need to change my Life Insurance beneficiary. Who do I contact?

Contact MetLife at 1-800-871-2435

I need to change my phone number.

Please contact Northern Trust 1-866-262-9556

I paid cash for my prescription. How do I get reimbursed?

Contact your prescription administrator (number on the back of your Rx ID card) and ask for a Prescription Drug Reimbursement Claim Form to be sent to you.

I used to Work at International Harvester or another location and I want to know what my pension payment will be.

Please contact ERIC 1-877-353-5100 for a pension estimate.

The Pharmacy said I do not have coverage. What do I do?

You may contact the customer service number on the back of your Rx (Prescription Drug) ID Card.  You can ask the pharmacists to speak to the customer service representative to understand why you were denied (coverage, no refills left, refilling Rx too soon, etc.) If they determine that a lack of coverage exists contact ERIC at 1-877-353-5100.

The retiree is deceased and I received another check, how do I handle?

Please contact ERIC at 1-877-353-5100 or retireehotline@navistar.com to notify Navistar of the passing of the retiree, as well as to determine eligibility of benefits of the surviving spouse.  Please do not cash the check before contacting ERIC.

Who do I contact for income verification?

Please contact the Work Number at 1-800-367-5690 for verifications.  Please have the following ready:
•        Your Social Security Number
•        Company code 10487
•        Pin (Last four digits of Social Security Number + last two digits of year of birth)

Why did my check amount change?

Please contact ERIC at 1-877-353-5100 or retireehotline@navsitar.com.