Navistar's customer facing solutions now reside under one brand called OnCommand™. As one of the largest and most comprehensive packages of support services in the industry, OnCommand customer solutions help customers achieve more efficient repairs and maintenance, better lifecycle value and an overall lower total cost of ownership—ultimately giving customers increased visibility and better control of their business. With OnCommand customer solutions, we provide customers a unique group of business tools that help keep their trucks on the road and better manage their operations.

The OnCommand™ brand of customer solutions has 3 categories listed below.

• Knowledge – Solutions to identify the correct parts and access all vehicle service information.

• Control – Solutions to control consistency of parts pricing, labor times, preventive maintenance and other processes to control the repair experience.

• Education – Technical education for vehicle, engine and systems application courses.

OnCommand Knowledge solutions
Provides customers with Service and/or Parts Information access to aid in identifying repair procedures and detailed parts data.

• Service Information (Formerly Fleet ISIS® ) – VIN-specific service information resources for all Navistar vehicles.
• Parts Information (Formerly Fleet Parts Catalog Online) – Detailed parts catalog with detailed illustrations and optional electronic ordering.

OnCommand Control
Provides solutions to control costs and manage the repair experience.

• Repair Advocate – Provides customers with total oversight of the repair experience by a dedicated team of Advocates to ensure repairs progress as efficiently as possible. (Available Fall 2010 for 2010 model Class 8 highway trucks with MaxxForce® 11 & 13)
• Service Partner – Provides customers network-wide (U.S. & Canada) negotiated labor time's for the top 200 vehicle repairs. Available for all customers that qualify for the Fleet Charge® program.
• Preventive Maintenance – (Formerly Performance PM® ) – Provides customers standardized pricing for inspections and oil and filter changes at over 500 participating locations throughout the U.S. and Canada.
• Fleet Charge– Provides customers with guaranteed, consistent parts pricing and instant credit at participating dealer locations across the U.S., Canada, and Puerto Rico.
• Maintenance and Inventory Management – (Formerly Diamond Connection® Solutions) Customer software to help fleets better manage their parts inventories and vehicles.
• Parts Return Program – (Formerly Customer Parts Recovery Program) – Provides customers with earned credits for surplus, obsolete or unused parts returned to Navistar and drives additional parts business to dealers.

OnCommand Education
Online education portals to help customers keep technicians up to speed with current technology by taking web-based courses for vehicles, systems, MaxxForce engines and, now offering, ArvinMeritor brake components.